Discussion: Mediation in the Workplace
Mediation is an effective, collaborative, conflict resolution method that, although informal and voluntary, still requires the agreement and commitment to the process from both parties. HR professionals can use mediation as a tool to promote more effective communications and understanding among employees in the workplace. As the mediator, the HR professional can facilitate the process, keep the lines of communication open, and assist the parties with arriving at a mutually satisfying solution to a workplace disagreement or dispute.

Post a cohesive and scholarly response based on and supported by your required readings and research this week that addresses the following:

Explain when HR professionals might use mediation in the workplace. Include at least one example.
Discuss how mediation differs from negotiation as an approach for resolving conflict.
As an HR professional, describe challenges you might face related to using mediation and/or negotiation in the workplace.

Learning Resources
Required Readings
Liddle, D. (2017). Managing conflict: A practical guide to resolution in the workplace. Kogan Page.

Copyright 2017? by Kogan Page. Reprinted by permission of Kogan Page via the Copyright Clearance Center.

Chapter 9: Mediation: An In-Depth Analysis
Holtzman, P. (2015). Why litigate when you can mediate? HR Magazine, 60(7), 86–87. 

Krivis, J. (2019). Can we call a truce? Ten tips for negotiating workplace conflict. Retrieved from https://www.mediate.com/articles/krivis18.cfm  

Hanley, J. (2010). Transformative mediation. HR Magazine, 55(4), 64–65.

Staff, P. (2019). Mediation techniques. Retrieved from https://www.pon.harvard.edu/daily/mediation/resolve-employee-conflicts-with-mediation-techniques/

CFI Education, Inc. (n.d.). What is BATNA? Retrieved from https://corporatefinanceinstitute.com/resources/knowledge/deals/what-is-batna/

Spangler, B. (2012). Best alternative to a negotiated agreement (BATNA). Retrieved from https://www.beyondintractability.org/essay/batna

Negotiation Experts. (n.d.). Negotiation types. Retrieved from https://www.negotiations.com/articles/negotiation-types/

Wheeler, M. (2006). Types of negotiation: Many paths to a deal. Negotiation. HBR

Ace Group, LLC. (2015). The art of negotiation: Negotiation strategies, tactics, styles & glossary. Retrieved from https://pdhonline.com/courses/p199/p199content.pdf

Optional Resources
Spangler, B. (2003a). Distributive bargaining. Retrieved from  https://www.beyondintractability.org/essay/distributive_bargaining

Spangler, B. (2003b). Integrative or interest-based bargaining. Retrieved from https://www.beyondintractability.org/essay/interest-based_bargaining

Hicks, T. (2000, July). What is mediation and how does it fit into the workplace? Retrieved from https://www.mediate.com/articles/hicksT5.cfm